Shipping Policy

Domestic Shipping (U.S. Only)
We currently do not offer international shipping — all orders are shipped within the United States.

Order Processing
• Orders are typically processed within 1–3 business days (excluding weekends and holidays).
• Processing time may vary based on inventory availability.

Shipping Methods & Delivery
• We use trusted carriers (such as USPS, UPS, or FedEx) to deliver your order.
• Estimated delivery times depend on your location and selected shipping method at checkout.

Shipping Costs
• Shipping charges are calculated at checkout and may vary by product size, weight, and delivery address.
• Any shipping upgrades are optional and priced accordingly.

Tracking Your Order
• Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow its progress from our door to yours.

Shipping Questions
• For all shipping inquiries, please email: Shipping@opmustang.com.

Return & Refund Policy

Eligibility for Returns
• Returns are accepted within 30 days of the delivery date.
• Items must be in new, unused, uninstalled, and resalable condition with all original packaging and tags intact.
• Custom or special-order items may be non-returnable (depending on the product).

Return Authorization (RMA)
• Before returning any product, you must request a Return Merchandise Authorization (RMA) by emailing: Returns@opmustang.com. 
• Returns sent without an approved RMA may be refused or delayed.

Return Shipping
• Customers are responsible for return shipping costs, unless the return is a result of our error (e.g., incorrect or defective item).
• We recommend shipping with tracking and insurance, as lost return shipments are the customer’s responsibility.

Refunds
• Once we receive and inspect your return, refunds will be issued to the original payment method.
• Shipping charges (original and return) are non-refundable, except in cases where the return is due to our error.

Damaged or Defective Items
• Please inspect your items upon arrival.
• If a product arrives defective or damaged, contact us immediately at Returns@opmustang.com with photos and order details.

Questions About Returns
• For additional return support, reach out to Returns@opmustang.com any time.